VIGILUME Cleaning
Every resident is an inspector.
Strata cleaning is reviewed daily by everyone who lives in the building. A published schedule and recorded attendance settle most disputes before they reach the committee.
The operational problem
The operational problem
Committees receive complaints with no evidence of what was done and when, so they cannot tell a genuine service failure from an unrealistic expectation — and they are asked to decide either way.
Bin rooms, carparks and presentation days generate the majority of recurring issues, and they are the areas most often under-scheduled.
Where this service commonly fails
The failure points are predictable. That is what makes them fixable.
Schedules known to the contractor but never published to residents
Bin rooms serviced weekly in buildings that fill them daily
Presentation and collection days not built into the roster
Carpark and stairwell condition treated as out of scope by habit
Committee handovers that lose the entire service history
The VIGILUME approach
How VIGILUME services a strata building
The schedule is documented by area and frequency, then published for residents so expectation and delivery are visible in the same place.
Attendance and condition are recorded, and building issues the team observes — water ingress, damaged doors, dumped goods, unauthorised access — are reported to the manager rather than cleaned around.
What is included
- 01Lobby, corridor, lift and stairwell cleaning
- 02Bin room servicing, presentation and return
- 03Carpark sweeping and spot cleaning
- 04Glass, mailbox and touchpoint attention
- 05Amenity and common facility cleaning where applicable
- 06Periodic high-level, floor and pressure-cleaning works
- 07Recorded attendance and condition notes
- 08Reporting formatted for committee meetings
What you can expect to see
Evidence, not assurance
- A published schedule residents can see
- Attendance records that resolve 'nobody came' complaints in minutes
- Building defects reported to the manager the day they are seen
- Periodic works with confirmed dates and evidence of completion
- Reporting a committee can read without a translation
Mobilisation considerations
Before the first shift
- 01Walk-through with the strata manager and, where possible, the committee
- 02Bin, collection and presentation days confirmed with council schedules
- 03Storage, water and power access arranged on site
- 04Resident notice about schedule changes
- 05Agreement on how residents raise issues without bypassing the manager
- We clean common property only, not lots, unless separately engaged by an owner
- Dumped goods and hazardous waste are reported and quoted, not absorbed
- Maintenance defects are identified and reported; repairs are the owners corporation's
- Frequencies are set by budget as much as need — we will state where the budget is short
Where we deliver it
Priority sectors
Delivered across South West Sydney, with each site assessed on access, supervision and relief coverage before we accept it.
- Commercial property and strata
- Council and community facilities
Questions
What clients ask before engaging us
Can residents contact the cleaners directly?
We recommend requests go through the strata manager so they are recorded and prioritised. Anything raised directly is logged and passed on the same way.
What happens with dumped rubbish?
It is photographed, reported and quoted for removal. Absorbing it silently hides a cost and a behavioural problem the building needs to see.
Can you attend on collection days?
Yes. Presentation and return are scheduled against the council collection calendar and built into the roster rather than handled ad hoc.
Related services
Give the committee something to inspect.
We will review the current schedule, bin logistics and complaint history, and propose a published standard the building can hold us to.